Dispute Resolution Policy

As per section 12 of our Solar PV Sale and Installation Agreement Terms and Conditions:

 

  1. Complaints

Making a complaint

12.1 If you have a complaint relating to the System, its installation, our staff, or this agreement generally, you can make a complaint to us by:

(a) calling us on 1300 082 000 or,

(b) giving us written notice of this, by post or email.

Please outline your issue in as much detail as possible, and if applicable, add your quote number when you signed your Solar PV Sale and Installation Agreement Terms and Conditions form.

12.2 We will handle your complaint in accordance with our standard complaint’s procedures. If we have volunteered to be bound by the CEC Solar Retailer Code of Conduct, then these procedures will comply with that Code, and with the Australian Standard on Complaints Handling AS ISO 10002-2006.

 

If you are still not satisfied

12.3 If you are not satisfied with the outcome of your complaint, you can refer the complaint to with the relevant Fair Trading or Consumer Affairs office in your state or territory, as follows:

 

ACT: Office of Regulatory Services Phone: (02) 6207 3000

NSW: Fair Trading Phone: 13 32 20

NT: Consumer Affairs Phone: 1800 019 319

Qld: Office of Fair Trading Phone: 13 74 68

SA: Consumer and Business Services Phone: 13 18 82

Tas: Consumer Affairs and Fair Trading Phone: 1300 654 499

Vic: Consumer Affairs Phone: 1300 558 181

WA: Consumer Protection Phone: 1300 304 054

 

 

 

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